Help & Getting Started

This page explains how to connect to your organization's network with siteaccess.io. The exact sign-in address for your organization looks like https://your-org.siteaccess.io — your administrator provides it, and the "Secure Network Access" link in your dashboard opens a version of these steps with your address already filled in.

Before you start: your organization's administrator must have granted you access, and you'll need permission to install software on your device (or ask your IT team to install it for you).

1. Install the client

siteaccess.io uses the open-source Tailscale client to make the secure connection.

• Windows / macOS: install the Tailscale client from the official Tailscale download page.
• Linux: install tailscale using your distribution's package or the official install script.
• Android / iOS: install the Tailscale app from the Google Play Store or Apple App Store.

Important — don't log in at tailscale.com. siteaccess.io runs its own secure coordination server. When the client asks you to log in, you must point it at your organization's siteaccess.io address (below), not the default Tailscale service. Signing in at tailscale.com will not connect you to your organization's network.

2. Connect to your organization

Point the client at your organization's address (replace your-org with yours):

Windows or Linux — open a terminal / command prompt and run:

tailscale up --login-server https://your-org.siteaccess.io

macOS — the Tailscale menu-bar app doesn't need the terminal. After installing, a Tailscale icon appears in the menu bar (top-right). If it opens a window asking you to log in to Tailscale, close or ignore it — you'll connect through your organization instead. Then hold the Option key and click the Tailscale menu-bar icon → hover over Debug → under "Custom Login Server" choose "Add Account…", enter https://your-org.siteaccess.io, and click Add Account. (Prefer the terminal? Run tailscale login --login-server https://your-org.siteaccess.io.)

Android or iOS — in the Tailscale app, open the account/settings menu, choose the option to use a custom coordination server, and enter your organization's address (https://your-org.siteaccess.io), then sign in.

3. Sign in

Your browser (or the app) opens your organization's sign-in page. Sign in with your work account — the same identity provider your organization uses (for example Microsoft or Google). After you sign in, the client connects and you'll have secure access to your organization's network.

Your privacy — an option you should know about

The Tailscale client, by default, attempts to send its own diagnostic logs to Tailscale's logging service — this happens even though siteaccess.io uses its own coordination server. These logs are about the client's operation, not the contents of your traffic. If you would prefer the client send no diagnostic logs to Tailscale, you can disable it:

• Windows: set the environment variable TS_NO_LOGS_NO_SUPPORT=true before starting Tailscale.
• macOS (open-source tailscaled) / Linux: start with the flag --no-logs-no-support, e.g. tailscale up --login-server https://your-org.siteaccess.io --no-logs-no-support.

Note: with logging disabled, Tailscale cannot provide diagnostic support for the client — which does not affect the siteaccess.io service itself.

Trouble connecting?

• Double-check the login-server address matches your organization's (https://your-org.siteaccess.io).
• Make sure you signed in with your work account, not a personal one.
• If you see "access denied" or don't have access, contact your organization's IT administrator — they control who is allowed on the network and which resources you can reach.